Refund & Cancellation Policy
Effective August 31, 2026
Template — not legal advice. This page documents Dropsera's own legal information as accurately as currently possible. Bracketed placeholders, where still present below (e.g. [COURT_JURISDICTION]), mark facts not yet finalized. Have this reviewed by a lawyer before relying on it for real payments.
This is our own goodwill refund policy — a business decision, on top of (not instead of) your statutory 14-day withdrawal right as an EU consumer, described in full in our Terms of Service §15. Nothing in this page limits that statutory right.
Free plan
The Free plan is, and always will be, free — there's nothing to refund.
One-time purchases (Starter Pack)
If you're not satisfied with your Starter Pack purchase, contact us within 14 days of your purchase date and we'll issue a full refund — no questions asked, regardless of how many analysis or store credits you've already used.
Subscriptions (Pro, Scale)
Cancelling a subscription stops future renewals — you keep access for the rest of the period you already paid for, and no partial refund is issued for that remaining time, except as required by your statutory withdrawal right (see above).
We aim to respond to refund requests submitted at team@dropsera.com within 5 business days.
Failed and disputed payments
If a renewal payment fails, we'll notify you and give you a reasonable window to update your payment method before access is restricted. Chargebacks filed without first contacting us may result in account suspension while the dispute is resolved with Stripe.
How to request a refund or cancel
Cancel any time from your account's billing portal. For a refund request, email team@dropsera.com with your account email and the reason for the request. To exercise your statutory withdrawal right specifically, use the "Vertrag widerrufen" button in your account's billing area (see Terms of Service §15).